Privacy Policy

At Wizard Fix Limited, hereafter referred to as "we," "us," "Wizard Fix Limited," and "Wizard Fix Services," we recognize the paramount importance of your privacy. Consequently, we are firmly dedicated to safeguarding and respecting the privacy of all users who engage with our websites, applications, and any other services offered by us, collectively referred to as "our Services."

Our Privacy Policy, detailed below, elucidates the nature of information and personal data that we may gather from you, as well as the methods by which we employ or share any information collected from you or provided by you. It is imperative to bear in mind that the scope of this policy pertains exclusively to our practices and is applicable to all websites owned and operated by us, as well as all services we offer, including our online and mobile products. Notably, this policy does not extend to third parties, which encompasses other entities with whom you may interact while utilizing our services.

By utilizing our Services and providing us with your information, you are explicitly acknowledging and consenting to our processing of your data in compliance with this Privacy Policy, in conjunction with our Cookies Policy and our Terms and Conditions.

We urge you to meticulously peruse the entirety of this policy. In the event that you choose to register an account or make use of our websites, applications, and services, your engagement signifies your agreement with the practices delineated herein.

For the purposes of the Data Protection Act 2018 (referred to as "the Act"), Wizard Fix Limited, a company duly registered in England and Wales under company number 10746740, with its registered office situated at 124 City Road, London, England, EC1V 2NX, acts as the data controller.

Should you find any segments of this policy unclear or have inquiries, we encourage you to promptly get in touch with us at hello@wizardfix.co.uk.

Privacy Commitment

We aspire for Wizard Fix to represent not only a magical experience but also to lead the way in setting a new standard for data protection regulations. To this end, we have embraced the provisions outlined in the General Data Protection Regulation (GDPR) to ensure full compliance with both national and international data protection laws. We have articulated the following data protection principles as the cornerstone of our operational framework:

Lawfulness, Fairness, and Transparency in Data Processing: We commit to collecting and processing your personal data in a manner that is both legal and ethical, characterized by transparency.
Purpose and Storage Limitation: The personal data we gather serves explicit and legitimate purposes, and we refrain from retaining it for a duration longer than required.
Data Minimization: We employ only the personal data that is relevant, up-to-date, and essential for delivering our services, both by ourselves and in collaboration with our partners.
Accuracy: The personal data within our possession remains accurate, complete, and, if necessary, updated based on the information you have personally supplied. We take necessary measures to rectify or supplement any inaccurate or incomplete data.
Confidentiality and Data Security: We treat your personal data as confidential and implement suitable organizational and technical safeguards to prevent unauthorized access, illicit processing, distribution, as well as accidental loss, alteration, or destruction of your personal data.

Data we may collect from you

We may gather and process various data about you, including:

Information Provided by You:

Data you voluntarily furnish, such as your name, address, email address, phone number, age, username, password, registration details, financial and credit card data, personal descriptions, household or business specifics, pet-related information, and any details regarding yourself or your property found in photographs, videos, or audio recordings taken or provided to us before, during, or after the provision of services, in compliance with service terms and conditions. Additionally, any other information you opt to provide when you:

Register or log in via our websites or apps.
Create an account on our websites or apps.
Submit booking inquiries.
Place bookings or orders on our websites or apps, including during the service itself.
Complete contact or inquiry forms on our websites or apps.
Subscribe to our newsletters.
Participate in voluntary surveys.
Offer feedback through our website or apps.
Respond to our marketing communications.
Correspond with us through telephone, mail, email, or our instant chat function on our websites and apps. Records of such correspondence are maintained.
Report issues with any of our services.

Information Collected Automatically:

Automatically collected data upon visiting our websites, using our apps, or account systems, including:

Basic demographic information and preferences (if you have opted to share demographic data in your Google Account).
Technical details, such as your device type, network information, operating system, and browser type.
Statistical usage data regarding user behaviors, patterns, interactions, and navigation across our apps and websites. Notably, this data does not personally identify individuals.

Certain location-enabled services may necessitate the use of your personal data for their functionality. If you intend to utilize such features, consent for data usage will be requested. You retain the right to withdraw this consent at any time by modifying your location preferences in your device's settings menu.

We maintain collaborations with third parties, which may include business partners, technical subcontractors, payment and delivery service providers, advertising networks, search information providers, credit reference agencies, fraud prevention agencies, and debt collection agencies. It is possible that we receive information about you from these entities.

The following information is accessible to you:

Recent order details.
Personal information like name, email, phone number, address, communication preferences, and personalized advertising settings.
Payment configurations, including credit card information.
Marketing communication preferences.
Booking and inquiry history.

How we use your information

The information you provide us may be used for the following purposes:

Administration of any existing accounts with us.
Management of your bookings and responses to booking inquiries, including coordinating service provider engagements.
Occasional provision of co-branded and joint offerings, encompassing products and services.
Fulfillment of our contractual obligations as stipulated in agreements between you and us.
Provision of the information, products, and services you specifically request.
Communication regarding any comments, complaints, queries, or feedback you might have concerning us or the Services.
Facilitation of your interaction with service features on our website, such as your online account and its features, our real-time chat service, the online booking system, and more.
Enabling participation in interactive features of our services, as per your choice.
Notification of changes to our Terms or Services, dissemination of booking-related information, and delivery of account-related updates and announcements.
Optimization of content presentation on our websites and apps, tailored to your preferences and your device's capabilities.
Provision of information about our goods and services that align with your interests, conveyed through postal mail, telephone, SMS, or email. Email and SMS communication will only be sent under the following conditions: (i) With your explicit consent. (ii) Pertaining to products and services akin to prior purchases or negotiations (provided you haven't opted out of receiving such marketing messages). (iii) If you continue to use our services after opting out (or unsubscribing). (iv) As legally permitted without explicit consent, for instance, if you've provided us with a corporate email address. If you prefer that we don't use your information in this manner, please contact us using our contact form or the contact details in the Contact section below.

Specifically, we will share your data with the service provider assigned to deliver services to you for the sole purpose of service provision. This data may encompass:
(i) Your personal information, including name, address, and contact details.
(ii) Details related to your property and requested services, including any relevant photographs you've provided.
(iii) The non-binding quote we've supplied to you.
(iv) Your payment details.

The information about you that we automatically collect is used for the following:

Website and app administration, including internal operations, troubleshooting, data analysis, testing, research, statistics, and surveys.
Enhancement of our websites, apps, and services to ensure optimized content delivery for you and your devices.
Monitoring and improvement of product and service security, quality, and efficiency.
Facilitation of your participation in interactive website and app features, based on your preferences.
Safeguarding the security and integrity of our websites and apps.
Evaluation of the effectiveness of advertising presented to you and others, and the delivery of pertinent advertisements to you.
Provision of suggestions and recommendations regarding goods or services that may pique your interest, as well as the overall management of our client relationships.

Information collected from other sources, when combined with the data you provide and the information collected automatically, is exclusively employed for the aforementioned purposes.

Cookies

Both our websites and apps utilize cookies to differentiate you from other users. This differentiation enhances your browsing experience on our platforms and concurrently empowers us to enhance the quality of our Services. For comprehensive details regarding the types of cookies we employ and the objectives they serve, please refer to our Cookies Policy.

Where we store your information

Wizard Fix stores user information with its web application provider. This storage and processing are integral to delivering our services effectively. We take data security and privacy seriously and ensure that your information is handled in compliance with relevant data protection laws.

Disclosure of your information

Disclosure to Third Parties

We may disclose your personal information to third parties for the following purposes:

1. Provision of Services: We collaborate with a network of service providers responsible for delivering the services you request. When you book a service, we transmit essential information (including names, addresses, contact details, service specifics, payment details, photos, videos submitted during booking, specific requests, etc.) to the service provider, enabling them to execute the service. These partners are bound by confidentiality obligations in accordance with our Privacy Policy and agreements we have established with them.

2. Payment Services: When you make payments for services via credit or debit cards, we share payment-related data (credit or debit card details, purchase amount, purchase date, name, email, billing address, phone number, IP, location, and other device details) with entities engaged to process payments and offer financial services, such as fraud prevention. In such instances, service providers are authorized to process data solely for the necessary purposes required to fulfill the service.

3. Change of Ownership: In the event of a business sale or acquisition of assets, your personal data may be disclosed to prospective buyers or sellers.

4. Duty to Disclose: We may disclose your personal data to fulfill legal obligations or enforce our Terms and Conditions and other agreements. This includes sharing data with other companies and organizations to combat fraud, reduce credit risk, or report claims to insurers, including those of our partners.

5. Breach of Agreement: If you fail to make payments owed for services provided by the service provider, we may share your personal data with credit reference agencies and fraud prevention agencies to prevent fraud. Additionally, your data may be shared with debt collection agencies to locate you and recover debts. These agencies may, in turn, share the information with other organizations conducting similar checks. Information maintained by fraud prevention agencies may be accessed by organizations in different jurisdictions.

6. Protection of Rights and Interests: If necessary to safeguard our rights, assets, and operations, including enforcing contractual performance, seeking remedies, or mitigating potential damages, we may disclose your personal data.

Rest assured that in all these instances, we handle your personal data responsibly and in compliance with relevant data protection laws and our Privacy Policy.

Security

Our dedication to safeguarding personal information and all client data is unwavering. We implement an array of physical, technical, and organizational security measures to fortify the protection of information against unauthorized access and external entities.

Nonetheless, it is crucial to acknowledge that no server, network, or data transmission over the Internet can claim absolute security, and we cannot assure the impregnability of information transmitted via our websites, apps, and account systems. We make no guarantees about our capacity to avert potential loss or misuse. By electing to share information with us, you acknowledge and assume this inherent risk.

Your rights

You possess the right to request that we refrain from processing your personal data for marketing purposes. We typically apprise you (prior to data collection) of our intent to utilize your data for marketing purposes. This right can also be exercised at your discretion, either through the preference center within your online account or by reaching out to us using the contact information provided in the "Contact Us" section below.

Furthermore, you have the option to control the extent of personal information you divulge. Our collection of personal information occurs exclusively when you willingly provide it. You have the choice to explore various sections of the Wizard Fix Limited websites without the obligation to create an account, make a purchase, or submit personal information to us. Typically, any personal information provided to us is retained for as long as your account remains active or as long as necessary to facilitate a service or our business operations, unless extended retention is mandated or sanctioned by applicable law.

For additional inquiries or to exercise any of your rights, please reach out to our team by sending an email to hello@wizardfix.co.uk. We will promptly review your request and respond within 30 days. Alternatively, you can contact The Information Commissioner's Office, which can offer guidance on submitting a complaint.

Links to third-party websites

Periodically, our websites may include links to websites belonging to our partner networks and affiliates. Should you choose to visit any of these websites by following a link, kindly take into account that each of these websites maintains its own privacy policies. We do not bear any responsibility or liability for these policies. Prior to sharing any personal data on these websites, it is advisable to review their respective privacy policies. We appreciate your feedback concerning third-party websites that are linked from our websites.

Changes to our Privacy Policy

By providing us with your information, you are granting consent to its utilization in accordance with the terms specified in this Privacy Policy. In the event of modifications to our Privacy Policy, we will publish the revised policy on this page and may display notices elsewhere within our websites and apps, including the home page, for a reasonable duration to ensure your awareness of these alterations.

Moreover, if any changes occur, we will also update the "Last updated" date at the commencement of this Privacy Policy. It is advisable to periodically review our Privacy Policy to confirm your satisfaction with any adjustments we implement. Your continued use of our Services subsequent to alterations to this Privacy Policy implies your acceptance of those modifications.

Contact us

You are welcome to reach out to our information security team at your convenience for inquiries, feedback, or suggestions related to this Privacy Policy and data protection. You can contact us directly via email at hello@wizardfix.co.uk or send your correspondence by mail to Wizard Fix Limited at 124 City Road, London, England, EC1V 2NX.