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Privacy Policy

Last Updated: January 6th 2026
 

Wizard Fix Limited ("we", "us", "Wizard Fix", or "Wizard Fix Services") recognises the paramount importance of your privacy. We are firmly committed to safeguarding and respecting the privacy of all users who engage with our websites, applications, and services (collectively referred to as “our Services”).

This Privacy Policy explains how we collect, use, store, and share your personal data when you use:

  • The Wizard Fix mobile application

  • The Wizard Fix website (www.wizardfix.co.uk)

  • Our booking, payment, and staff management systems

For the purposes of the Data Protection Act 2018 and UK GDPR, Wizard Fix Limited (Company No. 10746740), registered at 124 City Road, London, England, EC1V 2NX, acts as the Data Controller.

By using our Services and providing your information, you acknowledge and consent to the processing of your personal data in accordance with this Privacy Policy, our Cookies Policy, and our Terms and Conditions.

If you have questions, please contact:
📧 hello@wizardfix.co.uk
 

1. Our Privacy Commitment
 

We are committed to:

  • Lawfulness, fairness, and transparency

  • Purpose limitation and storage limitation

  • Data minimisation

  • Accuracy of information

  • Confidentiality and security of data

We process personal data in compliance with the UK GDPR and Data Protection Act 2018.
 

2. Data We Collect
 
2.1 Information You Provide
 

We may collect information you voluntarily provide, including:

  • Name

  • Address

  • Email address

  • Phone number

  • Age (where required)

  • Username and password

  • Registration details

  • Booking details

  • Household or business information

  • Property-related information

  • Photographs, videos, or audio recordings relating to services

  • Financial and payment information (processed via Stripe)

  • Communication records (email, chat, phone)

  • Marketing preferences

This includes information provided when you:

  • Register or log in

  • Create an account

  • Submit booking enquiries

  • Place bookings

  • Complete forms

  • Subscribe to newsletters

  • Participate in surveys

  • Provide feedback

  • Report issues
     

2.2 Google Sign-In
 

If you choose to log in using Google Sign-In, we may receive:

  • Full name

  • Email address

  • Google account ID

  • Profile image (if enabled)

We do not receive or store your Google password.

Google Privacy Policy: https://policies.google.com/privacy
 

2.3 Payment Information
 

Payments are processed securely by Stripe Payments UK Ltd.

Stripe may collect:

  • Card number

  • Expiry date

  • CVC

  • Billing address

  • Transaction details

  • Device and IP data for fraud prevention

Wizard Fix does not store full card details.

Stripe Privacy Policy: https://stripe.com/privacy
 

2.4 Staff Data
 

For staff accounts, we may collect:

  • Name

  • Contact details

  • Assigned jobs

  • Completion records

  • Uploaded images

  • Internal activity logs

Role-based access ensures staff only access necessary data.
 

2.5 Automatically Collected Information
 

When you use our websites or app, we may collect:

  • Device type

  • Network information

  • Operating system

  • Browser type

  • App version

  • IP address

  • Usage statistics

  • Crash logs

  • Diagnostic data

This data does not directly identify individuals unless combined with account data.
 

2.6 Location Data
 

Certain features may require location access. Consent will be requested where necessary. You may withdraw location access at any time via device settings.

We do not collect continuous background GPS tracking.
 

3. How We Use Your Information
 

We use your information to:

  • Administer accounts

  • Manage bookings

  • Assign service providers

  • Fulfil contractual obligations

  • Process payments

  • Provide requested services

  • Respond to comments and enquiries

  • Enable interactive features

  • Improve security and performance

  • Prevent fraud

  • Communicate updates and booking confirmations

  • Send marketing communications (where permitted by law)

Marketing communications are sent:

  • With your consent; or

  • Where legally permitted for similar services; or

  • Where corporate contact details are used

You may opt out at any time.
 

4. Sharing Your Information
 

We may share personal data with:
 

Service Providers

To enable delivery of booked services, including:

  • Name

  • Address

  • Contact details

  • Service details

  • Photographs

  • Quote information
     

Payment Processors

Stripe for payment processing and fraud prevention.
 

Business & Technical Partners

Hosting providers, IT subcontractors, analytics providers.
 

Legal & Regulatory Authorities

Where required by law.
 

Fraud Prevention & Debt Recovery Agencies

If payments are not made or fraud is suspected.
 

Change of Ownership

In the event of sale or restructuring of the business.

We do not sell personal data.
 

5. Data Storage
 

Wizard Fix stores user data with secure web application and hosting providers. Storage and processing are integral to service delivery and comply with data protection laws.

Data may be processed inside or outside the UK with appropriate safeguards.
 

6. Data Retention
 

We retain data:

  • Booking & transaction records: up to 6 years

  • Staff records: statutory employment retention periods

  • Account data: until deletion request

  • Communications: as required for support and legal compliance

Data is securely deleted or anonymised when no longer required.
 

7. Security
 

We implement physical, technical, and organisational safeguards including:

  • Encrypted transmission (HTTPS)

  • Secure Stripe payment processing

  • Role-based access controls

  • Password protection

  • Restricted staff access

  • Secure cloud infrastructure

However, no internet transmission is 100% secure.
 

8. Your Rights
 

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

To exercise rights:
📧 hello@wizardfix.co.uk

We will respond within 30 days.

You may also contact the UK Information Commissioner’s Office (ICO).
 

9. Account Deletion
 

You may request deletion of your account:

We will delete your data unless retention is legally required.
 

10. Cookies
 

Our websites and apps use cookies to enhance your experience and improve services. Please refer to our Cookies Policy for detailed information.
 

11. Third-Party Links
 

Our websites may link to third-party websites. We are not responsible for their privacy practices.
 

12. Changes to This Policy
 

We may update this Privacy Policy. Changes will be posted on this page with a revised “Last Updated” date.

Continued use of our Services constitutes acceptance of any updates.
 

13. Contact Us
 

Wizard Fix Limited
Company No. 10746740
124 City Road
London
England
EC1V 2NX

📧 hello@wizardfix.co.uk

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